Terms of service

Terms of Service

Last updated: [6/12/2026]

Welcome to [Kraken] ("we," "us," "our"). These Terms of Service ("Terms") govern your access to and use of our website, [https://www.krakenreselling.com/] (the "Site"), and any purchases you make through it. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

These Terms incorporate by reference our [Privacy Policy] and [Refund & Returns Policy].

1. Eligibility

You must be at least the age of majority in your country of residence, or have the consent of a parent or legal guardian, to use this Site or place an order. By using the Site you represent that you meet this requirement and that the information you provide is accurate and complete.

2. Your Account

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at [EMAIL] of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably suspect of fraudulent or unlawful activity.

3. Products, Pricing, and Availability

  • We make reasonable efforts to display products and their colors, dimensions, and details accurately, but we do not warrant that descriptions, images, or other content are error-free, complete, or current.
  • All prices are listed in [CURRENCY] unless stated otherwise and are subject to change without notice.
  • Products are subject to availability. We may limit quantities, discontinue products, or restrict sales to any person, region, or jurisdiction at our discretion.
  • In the event of an obvious pricing or listing error, we reserve the right to cancel any affected order, even after it has been confirmed, and to refund any amount charged.

4. Orders and Acceptance

Your order is an offer to purchase. We reserve the right to accept or decline any order for any lawful reason, including suspected fraud, errors, stock limitations, or shipping restrictions. A confirmation email acknowledges receipt of your order but does not constitute acceptance; acceptance occurs when we dispatch the item. If we cancel an order after payment, we will refund the amount charged for that order.

5. Payment

By submitting payment information, you represent that you are authorized to use the payment method and authorize us (or our payment processor) to charge the full order amount, including taxes and shipping. We use third-party payment processors and do not store full payment card details. You are responsible for any applicable taxes, customs duties, and import fees, which may be charged on delivery.

6. Shipping, Delivery, and Risk

Shipping timeframes are estimates, not guarantees. We are not liable for delays caused by carriers, customs, weather, or events outside our reasonable control. Risk and responsibility for delivery, including third-party/gift recipients and address accuracy, are governed by our [Refund & Returns Policy], which forms part of these Terms.

7. Returns and Refunds

Returns, refunds, and exchanges are governed exclusively by our [Refund & Returns Policy]. Please review it before purchasing. Nothing in that policy or these Terms removes statutory consumer rights that apply in your country (see Section 14).

8. Intellectual Property

All content on the Site — including logos, text, graphics, images, product designs, and software — is owned by or licensed to us and is protected by intellectual-property laws. You may not copy, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.

9. Acceptable Use

You agree not to:

  • Use the Site for any unlawful, fraudulent, or harmful purpose;
  • Attempt to gain unauthorized access to the Site, accounts, or systems;
  • Interfere with or disrupt the Site (e.g., introducing malware, scraping, or overloading servers);
  • Use the Site to infringe the rights of others or to harass, abuse, or defraud any person;
  • Resell or exploit any part of the Site or our products without authorization.

We may suspend or terminate access for any violation.

10. User Content (Reviews, Comments, Submissions)

If you submit reviews, comments, photos, or other content, you grant us a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute that content in connection with our business. You are responsible for your content and represent that it is accurate, lawful, and does not infringe any third party's rights. We may remove any content at our discretion.

11. Third-Party Links and Services

The Site may contain links to third-party websites or services that we do not control. We are not responsible for their content, policies, or practices, and your use of them is at your own risk.

12. Disclaimers

To the fullest extent permitted by law, the Site and products are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, secure, or error-free. This disclaimer does not affect any non-waivable warranties or guarantees provided under applicable consumer law (see Section 14).

13. Limitation of Liability

To the fullest extent permitted by law, in no event will we, our officers, employees, or suppliers be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the Site or any product. Our total aggregate liability for any claim will not exceed the amount you paid for the product giving rise to the claim. Some jurisdictions do not allow certain limitations of liability; where that is the case, this section applies only to the extent permitted, and your statutory rights are unaffected.

14. Your Statutory Rights

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, warranty, or right that cannot be excluded under the mandatory law of your country — including, where applicable, the consumer-protection laws of the EU/EEA, the United Kingdom, Australia, and other jurisdictions. Where any term conflicts with such a right, that right prevails.

15. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Site, or your violation of any law or third-party right.

16. Governing Law and Disputes

These Terms are governed by the laws of [YOUR COUNTRY/STATE], without regard to conflict-of-law principles. Subject to your non-waivable rights to bring proceedings in your country of residence, any dispute will be resolved in the courts of [JURISDICTION]. We encourage you to contact us first at [EMAIL] so we can try to resolve any issue informally.

17. Changes to These Terms

We may update these Terms at any time. Changes take effect when posted on the Site. The version in effect at the time of your order applies to that order. Your continued use of the Site after changes constitutes acceptance.

18. Termination

We may suspend or terminate your access to the Site at any time, without notice, for conduct that breaches these Terms or is otherwise harmful to us, other users, or third parties.

19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

20. Contact Us

Questions about these Terms? Contact us at:

  • [Kraken]
  • Email: [ryan@krakenreselling.com]